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We value your comments & suggestions!
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For your convenience, here is some helpful information about our products.
If you need further assistance, please call our Customer Service Department at
1-800-721-8482 or 484-887-1152.
- General Maintenance (featuring a new instructional video)
- Installation Difficulties (featuring a new instructional video)
- Liquid Drips From Spout
- Liquids Won't Pump (featuring a new instructional video)
- Removing The Unit From The Wall
- Warranty
General Maintenance and Cleaning
Maintenance:
Click here to view a video on how to maintain your Dispenser.
Bathroom cleaners often contain aggressive chemicals and abrasives, designed to clean ceramic and porcelain surfaces.
These cleaners are likely to damage, deteriorate or discolor the dispenser.
Before using any cleaner, read the list of ingredients on the label. Do not use any cleaner that contains abrasives or any of
the following chemicals:
Solvents: Xylene, Toluene
Acids: Hydrochloric, Muriatic, Phosphoric, Hydrofluoric
Other: Alkyl dimenthyl benzyl ammoniumchlorides, Bleach (sodium hypochlorite), Alcohol, Aromatic Oils (found in
aftershave).
Use of these chemicals or abrasives could void the product warranty.
The best method for cleaning the dispenser is with a soft damp cloth.
Entretien
Les produits nettoyants pour salles de bains contiennent souvent de fortes substances chimiques et abrasives destinées à
faciliter le nettoyage des surfaces en céramique et en porcelaine. Ces nettoyants peuvent endommager, détériorer ou
décolorer le distributeur.
Avant d'utiliser le distributeur, lisez la liste d'ingrédients sur l'étiquette. N'utilisez pas de nettoyant contenant des
substances abrasives ou l'un des agents chimiques suivants :
Solvants : xylène, toluène.
Acides : chlorhydrique, muriatique, phosphorique, fluorhydrique.
Autres produits : chlorures d'ammonium alkylé, diméthylique et de benzyle, eau de Javel (hypochlorite de sodium), alcool,
huiles aro-matiques (contenues dans les après-rasages).
L'emploi de ces produits chimiques ou abrasifs peut annuler la garantie du produit.
La meilleure façon de nettoyer le distribu-teur est à l'aide d'un chiffon doux humide.
Mantenimiento:
Los artículos de limpieza para baños frecuentemente contienen sustancias químicas agresivas y abrasivas, diseñadas
para limpiar superficies cerámicas y de porcelana. Estos limpiadores posiblemente ocasio-narán daños, deterioro y
decoloración al Dispenser.
Antes de usar ningún artículo de limpieza, lea la lista de componentes en la etiqueta. No utilice ningún pro-ducto de
limpieza que contenga sustancias abrasivas, ni ninguna de las siguientes sustancias químicas:
Solventes: xileno, tolueno
Ácidos: clorhídrico, muriático, fosfórico, fluorhídrico
Otros: cloruro de amonio alquil, dimetil y bencil, blanqueador (hipoclorito de sodio), alcohol, aceites aromáticos (se pueden
encontrar en las lociones para después de afeitarse).
El uso de estas sustancias químicas o abrasi-vas puede anular la garantía del producto.
El mejor método para limpiar el surtidor es con un paño suave húmedo.
Das Instandhalten
Reinigungsmittel für Bäder enthalten oft aggressive Chemikalien und Scheuermittel, die zum Reinigen von Keramik- und
Porzellanoberflächen gedacht sind. Diese Reinigungsmittel werden wahrscheinlich den Dispenser mehr oder weniger
beschädigen oder entfärben.
Bevor Sie irgendein Reinigungsmittel verwenden, lesen Sie die Liste der darin enthaltenen Stoffe:
Lösungsmittel: Xylol, Toluol
Säuren: Chlorwasserstoff-Säure, Salzsäure, Phosphorsäure, Fluorwasserstoffsäure
Andere: Alkyl, Benzyl, Dimenthyl, Ammonium-Chloride, Bleiche (Natrium-Hypochlorit), Alkohol, aromatische Öle (wie sie in
After-Shave vorkommen).
Die Verwendung dieser Chemikalien oder Scheuermittel kann die Garantie nichtig machen.
Am besten reinigt man den Dispenser mit einem weichen, feuchten Tuch.
Manutenzione:
I detergenti per bagni spesso contengono sostanze a forte contenuto chimico e abrasivi per facilitare la pulizia di piastrelle
e superfici di porcellana. Questi prodotti probabilmente possono danneggiare, deteriorare e discolorare il dispensatore.
Prima di usare qualsiasi detergente, leggete sull'etichetta la lista degli ingredienti. Non usate detergenti che contengono
abrasivi o qualsiasi delle seguenti sostanze chimiche:
Solventi: Xylene, toluene.
Acidi: Acido cloridrico, muriatico, fosforico, fluoridrico.
Altri prodotti: Chloridi di ammonio di alchile, dimetilico e di benzile, candeggina (ipoclorito di sodio), alcool, olii aromatici
(contenuti nei dopobarba).
L'uso di questi prodotti chimici o abrasivi potrebbe nullificare la garanzia del prodotto.
Il miglior metodo per pulire il dispensatore è con uno straccio umido.
Onderhoud:
Schoonmaakmiddelen voor badkamers bevatten vaak bij-tende chemische stoffen en schuurmiddelen bestemd om
keramische en porceleinen oppervlakken schoon te maken. Dit soort schoonmaakmiddelen kunnen de Dispenser
waarschijnlijk beschadigen, aantasten of doen verkleuren.
Lees eerst de ingrediënten lijst op het etiket, voordat U een schoonmaakmiddel gebruikt. Gebruik geen schoonmaakmiddel
dat schuurmiddelen bevat of één van de volgende chemische stoffen:
Oplosmiddelen: Xyleen, tolueen.
Zuurhoudende middelen: Zoutzuur, fosforzuur, fluorwaterstofzuur.
Overige middelen: Alkyl, dimenthyl, benzyl, ammonium chloride, bleekwater (sodium hypochloride), alcohol, aro-matische
oliën (die zich in aftershave kunnen bevinden).
Gebruik van deze chemische stoffen of schuurmidde-len kan de garantie van dit produkt ongeldig maken.
De beste schoonmaak methode voor de Dispenser is met een zachte, vochtige doek.
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Installation Difficulties
Full instructions for installation are available here.
Click here to view a video on how to install your Dispenser.
If you are still encountering difficulty in the installation of your DispenserTM, this should solve the problem. The Dispenser
has been designed to be installed without damage to the wall surface and no tools are required. When installed properly,
the unit WILL NOT FALL DOWN!
Here are some things to check if you have had difficulty with your installation.
You must use BOTH the double faced tape AND the entire tube of silicone adhesive for your installation. The tape must be
there to hold the unit while the silicone adhesive cures (in 24 hours). The tape alone will not hold the unit, once it is filled.
Do NOT FILL the unit for 24 hours after installation. The silicone can easily support much more than the weight of the full
Dispenser, but not until it has cured completely. The curing time for this adhesive is 24 hours.
The wall surface where the unit is to be mounted must be CLEAN and DRY! If the adhesive is bonding to anything other
than a clean, dry wall surface, the unit will not stay on the wall. If any surface contaminants are present, the adhesive tries
to bond to the contaminants resulting in an improper bond.
Surface contaminants such as Dust or Dirt, Grease or Oil, Wax) especially prevalent on molded fiberglass shower
surrounds, where it is used in the manufacturing process to release from the unit), water, Detergent or Soap or their
residue, loose particles or skin and body oils will prevent the silicone adhesive from making a strong bond with the wall
surface.
The most common way to solve a surface contaminant problem is to clean the surface:
Dry Clean: Dust or light contamination may be wiped clean with a dry cloth.
Wet Clean: In many cases a liquid cleaning agent such as solvents, acetone or isopropyl alcohol (rubbing alcohol) is
preferable. Make certain to select the right cleaning compound and allow adequate drying time before proceeding with the
installation.
We hope that this advice solves your problem. If not, we are certainly always eager to help.
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Liquid Drips From Spout
The most likely cause of this problem is that the pump spring is damaged or pump seal is damaged.
Please replace the pump. A new pump can be ordered online.
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Liquids Won't Pump
Check to see if the pump is primed.
Click here to view a video on how to prime the pump.
Push the pump button in.
While holding the pump button in...
Place your finger over the spout of the pump to block airflow up into the pump. (This creates a partial vacuum in the pump
chamber, when the button is released.)
Keep your finger over the spout and release the pump button.
Remove your finger from the spout and repeat these steps until you have a continuous flow of
liquid. (This may take several cycles, especially if you are using very thick liquids.)
Check to see if the valve in the neck of the bottle has been lost or removed. Valve with ball is necessary for pump to
operate. Replace valve if it is missing.
If you have been using the dispenser for a while with no problems, liquid may have coated the inside of pump chamber.
Unscrew the pump from the bottle and flush with warm water. Put the pump back on the bottle, be sure to prime the pump
again.
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Removing The Unit From The Wall
Use a sharp serrated knife to slice the silicone and tape between the Dispenser and the wall.
The unit will now pull away from the wall.
You can clean up any residual silicone with paint thinner.
If you require a new installation kit, click on Replacement Parts on the top Toolbar, go to your Dispenser family and order
the appropriate kit.
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Classic Dispenser™ Warranty
Congratulations on your purchase of The DispenserTM.
The Dispenser is guaranteed to be free of manufacturing defects for two years from the original date of purchase.
The pump(s) are guaranteed for life. Better Living Products will replace the entire unit or any component deemed by the
company to be defective in manufacture, at no charge, during the warranty period. Shipping extra.
Any damage caused by misuse or mishandling is not covered by this warranty. The company makes no warranty,
expressed or implied, except as above. Warranty applies to original purchaser only and must be supported by original
sales receipt.
For warranty claim, please call for instructions.
Garantie de 2 ans - Garantie à vie de la pompe
Nous vous félicitons d'avoir acheté le distributeur The DispenserMC.
Le distributeur The Dispenser est garanti contre tout défaut de fabrication pendant deux ans à partir de sa date d'achat à
l'état neuf. Les pompes sont garanties à vie.
Pendant la période de garantie, Better Living Products remplacera gratuitement l'appareil ou toute autre pièce présentant
un défaut de fabrication constaté par la Compagnie. Frais d'expédition en sus.
Aucun dégât résultant d'un emploi ou d'un maniement abusif n'est couvert par la garantie. La Compagnie n'offre aucune
garantie explicite ou implicite, à l'exception de ce qui précède. La garantie ne s'applique qu'à l'acheteur de l'appareil à
l'état neuf et n'est valable que sur présentation du reçu de caisse d'origine.
Pour toute réclamation au sujet de la garantie, téléphonez.
2 Años de Garantía - Surtidor Garantizado de por vida
Felicitaciones en la compra de The DispenserTM.
The Dispenser está garantizado contra defectos de material y mano de obra por dos años a partir de la fecha original de
su compra. Los bombeadores están garantizados de por vida.
Better Living Products reemplazará la unidad entera o algún componente estimado por la compañía ser defectuoso en
mano de obra, libre de cargo, durante el período de garantía. Envío extra.
Daños causados por el mal uso o mal manejo en el envío no son cubiertos por esta garantía. La compañía no garantiza
otros términos excepto lo expresado y establecido arriba. La Garantía se aplica al comprador original solamente y deberá
ser confirmado por el recibo original de compra.
Para reclamaciones de garantía, por favor llame para instrucciones.
2 Jahre Garantie - Pumpe garantiert auf Lebenszeit
Wir beglückwünschen Sie zu Ihrem Einkauf eines Dispenser™.
Der Dispenser hat eine Garantie im Falle von Herstellungsmängeln von zwei Jahren nach dem ursprünglichen
Einkaufsdatum. Die Pumpen sind auf Lebenszeit garantiert.
Better Living Products ersetzt während der Garantiezeit kostenlos das ganze Gerät oder Teile davon, wenn die Firma
festgestellt hat, daß Herstellungsmängel bestehen. Die Pumpen sind garantiert auf Lebenszeit.
Schäden, die durch Mißbrauch oder falsche Handhabung entstehen, fallen nicht unter den Schutz dieser Garantie. Die
Firma gewährt über diese Garantie hinaus keine weitere Garantie, sei es direkt oder indirekt. Eine Garantie wird nur dem
ursprünglichen Käufer zuerkannt, und zwar nur nach Vorlage des ursprünglichen Kaufbelegs.
Im Falle von Anspruch auf Garantie wenden Sie sich bitte an uns für weitere Anweisungen.
2 anni di garanzia - Pompa garantita a vita
Congratulazioni per il Vostro acquisto di The DispenserTM.
The Dispenser è garantito di essere privo di difetti di produzione per la durata di due anni dalla data d'acquisto. Le pompe
sono garantite a vita.
Better Living Products rimpiazzerà gratis, durante il periodo di garanzia, l'intero apparato o qualsiasi parte che la
compagnia ritenga essere difetto di fabbrica. Il costo di spedizione è extra.
Qualsiasi danno causato dall'inappropriato uso o trattamento non è coperto da questa garanzia. La compagnia non offre
altra garanzia esplicita o implicita oltre a quella sopra menzionata. La garanzia è valevole solo per chi è l'originale
acquirente ed è in possesso dell'originale ricevuta d'acquisto.
Per reclami di garanzia, si prega di telefonare per istruzioni al riguardo.
2 jarige garantie - Levenslange pomp garantie
Gefeliciteerd met de aanschaf van The DispenserGM.
The Dispenser is gegarandeerd vrij te zijn van fabrikaats gebreken voor de loop van twee jaar vanaf de datum van de
originele aankoop. De pompjes hebben levenslange garantie.
Better Living Products zal het gehele toestel, of het onderdeel dat door de maatschappij geacht wordt defectief te zijn,
vervangen, zonder kosten, gedurende de garantie periode. Verstuur kosten zijn extra.
Welke schade dan ook veroorzaakt door misbruik of mishandeling, is niet gedekt bij deze garantie. De maatschappij geeft
geen garantie, te kennen gegeven of daaronder begrepen, behalve als boven genoemd. Garantie is alleen van toepassing
voor de originele aankoper en kan alleen erkend worden met het originele aankoopsbewijs.
Voor garantie aanspraak, bel ons voor instructies.
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