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FAQ

For your convenience, here is some helpful information about our products.

If you need further assistance, please call our Customer Service Department at
1-800-721-8482 or 484-887-1152.
  • General Maintenance (featuring a new instructional video)

  • Installation Difficulties (featuring a new instructional video)

  • Liquid Drips From Spout

  • Liquids Won't Pump (featuring a new instructional video)

  • Removing The Unit From The Wall

  • Warranty


General Maintenance and Cleaning

Maintenance:

Click here to view a video on how to maintain your Dispenser.

Bathroom cleaners often contain aggressive chemicals and abrasives, designed to clean ceramic
and porcelain surfaces. These cleaners are likely to damage, deteriorate or discolor the dispenser.
Before using any cleaner, read the list of ingredients on the label. Do not use any cleaner that
contains abrasives or any of the following chemicals:

Solvents: Xylene, Toluene
Acids: Hydrochloric, Muriatic, Phosphoric, Hydrofluoric
Other: Alkyl dimenthyl benzyl ammoniumchlorides, Bleach (sodium hypochlorite), Alcohol, Aromatic
Oils (found in aftershave).
Use of these chemicals or abrasives could void the product warranty.
The best method for cleaning the dispenser is with a soft damp cloth.

Entretien
Les produits nettoyants pour salles de bains contiennent souvent de fortes substances chimiques
et abrasives destinées à faciliter le nettoyage des surfaces en céramique et en porcelaine. Ces
nettoyants peuvent endommager, détériorer ou décolorer le distributeur.
Avant d'utiliser le distributeur, lisez la liste d'ingrédients sur l'étiquette. N'utilisez pas de nettoyant
contenant des substances abrasives ou l'un des agents chimiques suivants :
Solvants : xylène, toluène.
Acides : chlorhydrique, muriatique, phosphorique, fluorhydrique.
Autres produits : chlorures d'ammonium alkylé, diméthylique et de benzyle, eau de Javel
(hypochlorite de sodium), alcool,
huiles aro-matiques (contenues dans les après-rasages).
L'emploi de ces produits chimiques ou abrasifs peut annuler la garantie du produit.
La meilleure façon de nettoyer le distribu-teur est à l'aide d'un chiffon doux humide.

Mantenimiento:
Los artículos de limpieza para baños frecuentemente contienen sustancias químicas agresivas y
abrasivas, diseñadas para limpiar superficies cerámicas y de porcelana. Estos limpiadores
posiblemente ocasio-narán daños, deterioro y decoloración al Dispenser.
Antes de usar ningún artículo de limpieza, lea la lista de componentes en la etiqueta. No utilice
ningún pro-ducto de limpieza que contenga sustancias abrasivas, ni ninguna de las siguientes
sustancias químicas:
Solventes: xileno, tolueno
Ácidos: clorhídrico, muriático, fosfórico, fluorhídrico
Otros: cloruro de amonio alquil, dimetil y bencil, blanqueador (hipoclorito de sodio), alcohol,
aceites aromáticos (se pueden encontrar en las lociones para después de afeitarse).
El uso de estas sustancias químicas o abrasi-vas puede anular la garantía del producto.
El mejor método para limpiar el surtidor es con un paño suave húmedo.

Das Instandhalten
Reinigungsmittel für Bäder enthalten oft aggressive Chemikalien und Scheuermittel, die zum
Reinigen von Keramik- und Porzellanoberflächen gedacht sind. Diese Reinigungsmittel werden
wahrscheinlich den Dispenser mehr oder weniger beschädigen oder entfärben.
Bevor Sie irgendein Reinigungsmittel verwenden, lesen Sie die Liste der darin enthaltenen Stoffe:
Lösungsmittel: Xylol, Toluol
Säuren: Chlorwasserstoff-Säure, Salzsäure, Phosphorsäure, Fluorwasserstoffsäure
Andere: Alkyl, Benzyl, Dimenthyl, Ammonium-Chloride, Bleiche (Natrium-Hypochlorit), Alkohol,
aromatische Öle (wie sie in After-Shave vorkommen).
Die Verwendung dieser Chemikalien oder Scheuermittel kann die Garantie nichtig machen.
Am besten reinigt man den Dispenser mit einem weichen, feuchten Tuch.

Manutenzione:
I detergenti per bagni spesso contengono sostanze a forte contenuto chimico e abrasivi per
facilitare la pulizia di piastrelle e superfici di porcellana. Questi prodotti probabilmente possono
danneggiare, deteriorare e discolorare il dispensatore.
Prima di usare qualsiasi detergente, leggete sull'etichetta la lista degli ingredienti. Non usate
detergenti che contengono abrasivi o qualsiasi delle seguenti sostanze chimiche:
Solventi: Xylene, toluene.
Acidi: Acido cloridrico, muriatico, fosforico, fluoridrico.
Altri prodotti: Chloridi di ammonio di alchile, dimetilico e di benzile, candeggina (ipoclorito di sodio),
alcool, olii aromatici (contenuti nei dopobarba).
L'uso di questi prodotti chimici o abrasivi potrebbe nullificare la garanzia del prodotto.
Il miglior metodo per pulire il dispensatore è con uno straccio umido.

Onderhoud:
Schoonmaakmiddelen voor badkamers bevatten vaak bij-tende chemische stoffen en
schuurmiddelen bestemd om keramische en porceleinen oppervlakken schoon te maken. Dit soort
schoonmaakmiddelen kunnen de Dispenser waarschijnlijk beschadigen, aantasten of doen
verkleuren.

Lees eerst de ingrediënten lijst op het etiket, voordat U een schoonmaakmiddel gebruikt. Gebruik
geen schoonmaakmiddel dat schuurmiddelen bevat of één van de volgende chemische stoffen:
Oplosmiddelen: Xyleen, tolueen.
Zuurhoudende middelen: Zoutzuur, fosforzuur, fluorwaterstofzuur.
Overige middelen: Alkyl, dimenthyl, benzyl, ammonium chloride, bleekwater (sodium hypochloride),
alcohol, aro-matische oliën (die zich in aftershave kunnen bevinden).
Gebruik van deze chemische stoffen of schuurmidde-len kan de garantie van dit produkt ongeldig
maken.
De beste schoonmaak methode voor de Dispenser is met een zachte, vochtige doek.
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Installation Difficulties

Full instructions for installation are available here.

Click here to view a video on how to install your Dispenser.

If you are still encountering difficulty in the installation of your DispenserTM, this should solve the
problem. The Dispenser has been designed to be installed without damage to the wall surface and
no tools are required. When installed properly, the unit WILL NOT FALL DOWN!

Here are some things to check if you have had difficulty with your installation.

You must use BOTH the double faced tape AND the entire tube of silicone adhesive for your
installation. The tape must be there to hold the unit while the silicone adhesive cures (in 24 hours).
The tape alone will not hold the unit, once it is filled.

Do NOT FILL the unit for 24 hours after installation. The silicone can easily support much more
than the weight of the full Dispenser, but not until it has cured completely. The curing time for this
adhesive is 24 hours.

The wall surface where the unit is to be mounted must be CLEAN and DRY! If the adhesive is
bonding to anything other than a clean, dry wall surface, the unit will not stay on the wall. If any
surface contaminants are present, the adhesive tries to bond to the contaminants resulting in an
improper bond.

Surface contaminants such as Dust or Dirt, Grease or Oil, Wax) especially prevalent on molded
fiberglass shower surrounds, where it is used in the manufacturing process to release from the
unit), water, Detergent or Soap or their residue, loose particles or skin and body oils will prevent
the silicone adhesive from making a strong bond with the wall surface.

The most common way to solve a surface contaminant problem is to clean the surface:

Dry Clean: Dust or light contamination may be wiped clean with a dry cloth.

Wet Clean: In many cases a liquid cleaning agent such as solvents, acetone or isopropyl alcohol
(rubbing alcohol) is preferable. Make certain to select the right cleaning compound and allow
adequate drying time before proceeding with the installation.

We hope that this advice solves your problem. If not, we are certainly always eager to help.

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Liquid Drips From Spout

The most likely cause of this problem is that the pump spring is damaged or pump seal is damaged.

Please replace the pump. A new pump can be ordered online.

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Liquids Won't Pump

Check to see if the pump is primed.

Click here to view a video on how to prime the pump.


Push the pump button in.

While holding the pump button in...

Place your finger over the spout of the pump to block airflow up into the pump. (This creates a
partial vacuum in the pump chamber, when the button is released.)

Keep your finger over the spout and release the pump button.

Remove your finger from the spout and repeat these steps until you have a continuous flow of
liquid. (This may take several cycles, especially if you are using very thick liquids.)

Check to see if the valve in the neck of the bottle has been lost or removed. Valve with ball is
necessary for pump to operate. Replace valve if it is missing.

If you have been using the dispenser for a while with no problems, liquid may have coated the
inside of pump chamber. Unscrew the pump from the bottle and flush with warm water. Put the
pump back on the bottle, be sure to prime the pump again.

--------------------------------------------------------------------------------

Removing The Unit From The Wall

Use a sharp serrated knife to slice the silicone and tape between the Dispenser and the wall.

The unit will now pull away from the wall.

You can clean up any residual silicone with paint thinner.

If you require a new installation kit, click on Replacement Parts on the top Toolbar, go to your
Dispenser family and order the appropriate kit.

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Classic Dispenser™ Warranty

Congratulations on your purchase of The DispenserTM.

The Dispenser is guaranteed to be free of manufacturing defects for two years from the original
date of purchase.

The pump(s) are guaranteed for life. Better Living Products will replace the entire unit or any
component deemed by the company to be defective in manufacture, at no charge, during the
warranty period. Shipping extra.

Any damage caused by misuse or mishandling is not covered by this warranty. The company
makes no warranty, expressed or implied, except as above. Warranty applies to original purchaser
only and must be supported by original sales receipt.

For warranty claim, please call for instructions.

Garantie de 2 ans - Garantie à vie de la pompe

Nous vous félicitons d'avoir acheté le distributeur The DispenserMC.

Le distributeur The Dispenser est garanti contre tout défaut de fabrication pendant deux ans à
partir de sa date d'achat à l'état neuf. Les pompes sont garanties à vie.

Pendant la période de garantie, Better Living Products remplacera gratuitement l'appareil ou toute
autre pièce présentant un défaut de fabrication constaté par la Compagnie. Frais d'expédition en
sus.

Aucun dégât résultant d'un emploi ou d'un maniement abusif n'est couvert par la garantie. La
Compagnie n'offre aucune garantie explicite ou implicite, à l'exception de ce qui précède. La
garantie ne s'applique qu'à l'acheteur de l'appareil à l'état neuf et n'est valable que sur
présentation du reçu de caisse d'origine.

Pour toute réclamation au sujet de la garantie, téléphonez.

2 Años de Garantía - Surtidor Garantizado de por vida

Felicitaciones en la compra de The DispenserTM.

The Dispenser está garantizado contra defectos de material y mano de obra por dos años a partir
de la fecha original de su compra. Los bombeadores están garantizados de por vida.

Better Living Products reemplazará la unidad entera o algún componente estimado por la
compañía ser defectuoso en mano de obra, libre de cargo, durante el período de garantía. Envío
extra.

Daños causados por el mal uso o mal manejo en el envío no son cubiertos por esta garantía. La
compañía no garantiza otros términos excepto lo expresado y establecido arriba. La Garantía se
aplica al comprador original solamente y deberá ser confirmado por el recibo original de compra.

Para reclamaciones de garantía, por favor llame para instrucciones.

2 Jahre Garantie - Pumpe garantiert auf Lebenszeit

Wir beglückwünschen Sie zu Ihrem Einkauf eines Dispenser™.

Der Dispenser hat eine Garantie im Falle von Herstellungsmängeln von zwei Jahren nach dem
ursprünglichen Einkaufsdatum. Die Pumpen sind auf Lebenszeit garantiert.

Better Living Products ersetzt während der Garantiezeit kostenlos das ganze Gerät oder Teile
davon, wenn die Firma festgestellt hat, daß Herstellungsmängel bestehen. Die Pumpen sind
garantiert auf Lebenszeit.

Schäden, die durch Mißbrauch oder falsche Handhabung entstehen, fallen nicht unter den Schutz
dieser Garantie. Die Firma gewährt über diese Garantie hinaus keine weitere Garantie, sei es
direkt oder indirekt. Eine Garantie wird nur dem ursprünglichen Käufer zuerkannt, und zwar nur
nach Vorlage des ursprünglichen Kaufbelegs.

Im Falle von Anspruch auf Garantie wenden Sie sich bitte an uns für weitere Anweisungen.

2 anni di garanzia - Pompa garantita a vita

Congratulazioni per il Vostro acquisto di The DispenserTM.

The Dispenser è garantito di essere privo di difetti di produzione per la durata di due anni dalla
data d'acquisto. Le pompe sono garantite a vita.

Better Living Products rimpiazzerà gratis, durante il periodo di garanzia, l'intero apparato o
qualsiasi parte che la compagnia ritenga essere difetto di fabbrica. Il costo di spedizione è extra.

Qualsiasi danno causato dall'inappropriato uso o trattamento non è coperto da questa garanzia.
La compagnia non offre altra garanzia esplicita o implicita oltre a quella sopra menzionata. La
garanzia è valevole solo per chi è l'originale acquirente ed è in possesso dell'originale ricevuta
d'acquisto.

Per reclami di garanzia, si prega di telefonare per istruzioni al riguardo.

2 jarige garantie - Levenslange pomp garantie

Gefeliciteerd met de aanschaf van The DispenserGM.

The Dispenser is gegarandeerd vrij te zijn van fabrikaats gebreken voor de loop van twee jaar
vanaf de datum van de originele aankoop. De pompjes hebben levenslange garantie.

Better Living Products zal het gehele toestel, of het onderdeel dat door de maatschappij geacht
wordt defectief te zijn, vervangen, zonder kosten, gedurende de garantie periode. Verstuur kosten
zijn extra.

Welke schade dan ook veroorzaakt door misbruik of mishandeling, is niet gedekt bij deze garantie.
De maatschappij geeft geen garantie, te kennen gegeven of daaronder begrepen, behalve als
boven genoemd. Garantie is alleen van toepassing voor de originele aankoper en kan alleen
erkend worden met het originele aankoopsbewijs.

Voor garantie aanspraak, bel ons voor instructies.

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